Support - Virtue Technologies

Virtue Technologies have been a leading provider of IT services and solutions within the education sector for over 15 years. In this time we’ve built strong relationships with our customers working across Primary, Secondary, Multi Academy Trusts and Further Education.

We understand that each sector in education is different, but one thing they all need is ongoing support from a name they can trust.

Virtue Technologies offer support services that provide your establishment with essential help and advice. Our highly knowledgeable and industry certified engineers offer a bespoke, modular and flexible approach that enables us to design support solutions that are as individual as your school.

We have done away with the need for long term contracts, so if you have a short term project that you require assistance with, you don’t need to worry about being tied in to something you’re not going to benefit from.

Our services include:

Hardware support

Our highly qualified engineers have experience, knowledge and industry certification allowing us to offer break/fix hardware support for equipment from all the major companies.

Software support

Our complimentary support for server based software is second to none. That’s why our customers rely on us year on year as their on site and remote support contacts.

We are experts in windows server operating systems and VMware virtualisation products, and our support contracts offer flexible service levels of as little as 2hr response.

Our Software support can be combined with hardware support or other services to create a bespoke complete support package for your school.

Live monitoring

Virtue Technologies offers proactive monitoring services to assist in-house resources or work in combination with our managed support services to deliver a complete support package.

This way of monitoring maximises network uptime by helping to detect problems before they affect your systems allowing for planned problem resolution rather than continuous fire fighting.

Speak to the team today

Our relationship managers are here to help. If you know what the problem is, and need someone to help you find the solution, we can offer guidance and advice.

Get in Touch

Related case studies

Read some of the challenges we've helped our customers overcome

Bedford High School

The cyber security requirements from the government are increasing the need for schools to manage a growing number of controls to manage the cyber risk.

Download the case study

UTC Warrington

Following issues with their original provider, it became imperative that their IT support move to a provider who could help them navigate their licenses, in a straightforward manner.

Download the case study

Two Counties Multi-Academy Trust

Two Counties MAT were a brand new customer to Virtue when we helped them migrate their email and data from on-premise to Office 365, enabling the deployment of a Trust-wide backup policy.

Download the case study

View all Case Studies

What our customers say

Some of the nice words our customers say about their experience

For such a young man, Sam presented himself in such a polite and professional manner. His confidence around his knowledge and skillset was second to none, and his conversation was engaging. It was pleasant to come across such a motivated and enthusiastic young character.

I wanted to say thanks to Paul for all the work that he did in terms of the report. I honestly don’t know what would have happened without his input! It is very much appreciated. Many thanks again.

Excellent support from Myles. Above and beyond what I was hoping. Investigated the issues, and implemented the solution and then took time to explain and show me what had been implemented.

Paul setup InTune to save us time and lay the foundations so we have a recommended configuration to build upon, and be able to setup new surface tablets with a cloud first approach. I really enjoyed working with Paul on this and his knowledge and experience in this area was excellent

Thanks for the time and effort both Tracey and Zarra had undertaken in turning a negative situation in general to a very positive feeling. I am very much looking forward to working with Virtue moving forward on upcoming service, solutions and projects.

Great turn around, communication and engagement, at its best!

I want to let you know that the IT Team you have a great. They have all been really supportive of any request for assistance and nothing is ever too much trouble for them to help with. Thanks

Richard was a superb engineer, I was off on the day he came in to complete this project but he worked really well with my deputy James. Richard explained to James what he was doing/did and they were able to relay the information back to myself when I returned. James was very impressed with Richard and I’m glad to say everything went very well with this mini-project. Cheers

Thank you. I can’t praise Ryan enough, he did everything he could to sort it. Thank you for accommodating the schedule change. Also, thanks to Mike for his value input last week. Two great engineers who do your company proud.
Thanks x

The quality of the quotes and the process Virtue have for order confirmations (along with the speed at which they are generated) was significantly better than all the other businesses we dealt with. Virtue made it really easy for us.

I just want to let you know that lots of my staff are speaking really positively about the support they’ve received from Virtue.

Ed has been onsite over the past couple of weeks, he has been excellent in terms of the work ethic and support that he has and is giving to the School.

When spoken to Dragos regarding support related calls he has been helpful, reassuring and been as helpful as possible on every occasion.

Patricia is a great asset to Team Virtue. Her quick responses to any question posed are what customers need and, if she’s not able to answer, she always put us at ease by forwarding our query elsewhere. Requests for quotes are quick and detailed, and it’s great to know there’s a friendly voice/email at the other end if ever we need it.

CTouch screens provided by Virtue have been a huge investment throughout the school. The hardware provides various visual stimulus and have increased the accessibility for all our children. When combined with our specialist software the children are able to access their learning at their own level through practical, inspirational and creative media.

Virtue Technologies actually understand what goes on in schools, it’s not all about a computer on a desk, it’s about the experience for the students. I think we share that with Virtue.

Timings were adapted to suit the school environment and teams were punctual, tidy, helpful and courteous. Just keep doing what you’re doing! Very satisfied.