We can help you with

Support

Virtue Technologies support and service options can be tailored to meet any requirement.

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Virtue Technologies have been a leading provider of IT services and solutions within the education sector for over 15 years. In this time we’ve built strong relationships with our customers working across Primary, Secondary, Multi Academy Trusts and Further Education. 

We understand that each sector in education is different, but one thing they all need is ongoing support from a name they can trust.

Virtue Technologies offer support services that provide your establishment with essential help and advice. Our highly knowledgeable and industry certified engineers offer a bespoke, modular and flexible approach that enables us to design support solutions that are as individual as your school.

We have done away with the need for long term contracts, so if you have a short term project that you require assistance with, you don’t need to worry about being tied in to something you’re not going to benefit from.

Our services include:

Hardware support

Our highly qualified engineers have experience, knowledge and industry certification allowing us to offer break/fix hardware support for equipment from all the major companies. 

Software support 

Our complimentary support for server based software is second to none. That’s why our customers rely on us year on year as their on site and remote support contacts. 

We are experts in windows server operating systems and VMware virtualisation products, and our support contracts offer flexible service levels of as little as 2hr response. 

Our Software support can be combined with hardware support or other services to create a bespoke complete support package for your school. 

Live monitoring

Virtue Technologies offers proactive monitoring services to assist in-house resources or work in combination with our managed support services to deliver a complete support package. 

This way of monitoring maximises network uptime by helping to detect problems before they affect your systems allowing for planned problem resolution rather than continuous fire fighting.

Speak to the team today

Speak to the team today

Our Account Managers are here to help. If you know what the problem is, and need someone to help you find the solution, we can offer guidance and advice.

Get in Touch

Related case studies

Read some of the challenges we've helped our customers overcome

Photo of Bishop Heber High School

Bishop Heber High School, North West

Solutions provided:

Cyber Security

With the help of Virtue Technologies, the school began looking for a solution to provide comprehensive monitoring of the school’s IT systems around the clock.

Download the case study
Photo of Bedford High School

Bedford High School, North West

Solutions provided:

Cyber Security

The cyber security requirements from the government are increasing the need for schools to manage a growing number of controls to manage the cyber risk.

Download the case study
Photo of UTC Warrington

UTC Warrington, North West

Solutions provided:

Productivity Tools

Following issues with their original provider, it became imperative that their IT support move to a provider who could help them navigate their licenses, in a straightforward manner.

Download the case study

What our customers say

Some of the nice words our customers say about their experience

Shahzeab was prompt at replying to my query, personable when helping at the printer itself and assured me that he could find a solution. He sent a follow up email and also checked in to see if things were working yet when he passed me in the corridor. Great service!

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Catherine Blay at Appleton Academy

Dragos is an extremely hard-working, attentive and all-round brilliant support agent. I could not ask for more. Dragos solved our case with high level proficiency, professionality, and was pro-active enough to take the software to his testing lab and test firewall rules for us, as to not interrupt our daily workflow. Virtue Technologies and Dragos, I cannot express my appreciation enough – thank you!

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Jack Perry at Carr Hill High School

The switch issue is now sorted thanks to Mike’s diligent approach and skill. He provided a first class service.

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Simon Thorne Network Manager at Bramhall High Secondary School

A breath of fresh air, always very polite and positive, no job too small. Always on it and goes above and beyond every time! Absolutely love Gulfareen!

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Francesca Bowker Teacher at Horton Grange Primary School

It was great having Mike onsite on Friday, he was very thorough and also a really pleasant chap to get along with.

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Neal Plews Network Manager at Alderley Edge School for Girls

As always, with the help of Virtue’s skilled engineers, the issue was tracked down and resolved.
Great work, fantastic Team work, well done.

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Paul Sharpe Network Manager at St. Peter's Catholic High School

A huge ‘Thank You’ to the IT Technicians Team. There have been many challenges and they have done a fantastic job of keeping things going. We thank the Technicians for all their hard work.

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Peter Tite Headteacher at Our Lady and St. John Catholic College

Gulfareen is quick to solve the MANY technical issues that I have. She always makes sure she provides an excellent service! Thank you, Gulfareen.

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Sumaria Arshad Teacher at Horton Grange Primary School

For such a young man, Sam presented himself in such a polite and professional manner. His confidence around his knowledge and skillset was second to none, and his conversation was engaging. It was pleasant to come across such a motivated and enthusiastic young character.

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Daniel Heaton IT Network Manager at St. Edmund Arrowsmith Catholic High School

I wanted to say thanks to Paul for all the work that he did in terms of the report. I honestly don’t know what would have happened without his input! It is very much appreciated. Many thanks again.

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Maura Nesbitt Business Manager at Bishop Heber High School

Excellent support from Myles. Above and beyond what I was hoping. Investigated the issues, and implemented the solution and then took time to explain and show me what had been implemented.

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Andrew Kerrison Network Manager at St. John Fisher Catholic Academy

Paul setup InTune to save us time and lay the foundations so we have a recommended configuration to build upon, and be able to setup new surface tablets with a cloud first approach. I really enjoyed working with Paul on this and his knowledge and experience in this area was excellent.

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Lee Timoroksa Network Manager at Carr Hill High School

I want to let you know that the IT Team you have is great. They have all been really supportive of any request for assistance and nothing is ever too much trouble for them to help with. Thanks

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Anna Wallace Assistant Head at Appleton Academy

Thank you. I can’t praise Ryan enough, he did everything he could to sort it. Thank you for accommodating the schedule change. Also, thanks to Mike for his value input last week. Two great engineers who do your company proud.
Thanks x

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Geraldine Pollock at Bowerham Primary School

The quality of the quotes and the process Virtue have for order confirmations (along with the speed at which they are generated) was significantly better than all the other businesses we dealt with. Virtue made it really easy for us.

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Lee Timoroksa Network Manager at Carr Hill High School

I just want to let you know that lots of my staff are speaking really positively about the support they’ve received from Virtue.

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Sophie McCabe Executive Headteacher at Arlecdon Primary School and Thornhill Primary School

When spoken to Dragos regarding support related calls he has been helpful, reassuring and been as helpful as possible on every occasion.

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Jeanine Allen Business Manager at Lowton CofE High School

Patricia is a great asset to Team Virtue. Her quick responses to any question posed are what customers need and, if she’s not able to answer, she always put us at ease by forwarding our query elsewhere. Requests for quotes are quick and detailed, and it’s great to know there’s a friendly voice/email at the other end if ever we need it.

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Paul Sharpe Network Manager at St. Peter's High School

Virtue Technologies actually understand what goes on in schools, it’s not all about a computer on a desk, it’s about the experience for the students. I think we share that with Virtue.

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John Robinson Operations Director, Rowan Learning Trust