Support

I am pleased with the implementation of our new internet lines and how Sam and the team at Virtue handled the project.

Dragos is a credit to Virtue Technologies and resolved my issue with speed and professionalism.

Myles was a great help, we had Veeam support involved as well in the background and fixed the issue with Myles thinking ahead.

Outstanding on all accounts. Friendly and approachable team and issue resolved quickly and efficiently. Thanks!

Shahzeab was prompt at replying to my query, personable when helping at the printer itself and assured me that he could find a solution. He sent a follow up email and also checked in to see if things were working yet when he passed me in the corridor. Great service!

Dragos is an extremely hard-working, attentive and all-round brilliant support agent. I could not ask for more. Dragos solved our case with high level proficiency, professionality, and was pro-active enough to take the software to his testing lab and test firewall rules for us, as to not interrupt our daily workflow. Virtue Technologies and Dragos, I cannot express my appreciation enough – thank you!

Very quick response and completed actions to meet my needs.

Faultless Service – Brilliant People at Virtue. A big thanks from me to all those involved.

The switch issue is now sorted thanks to Mike’s diligent approach and skill. He provided a first class service.

A breath of fresh air, always very polite and positive, no job too small. Always on it and goes above and beyond every time! Absolutely love Gulfareen!

It was great having Mike onsite on Friday, he was very thorough and also a really pleasant chap to get along with.

As always, with the help of Virtue’s skilled engineers, the issue was tracked down and resolved.
Great work, fantastic Team work, well done.

A huge ‘Thank You’ to the IT Technicians Team. There have been many challenges and they have done a fantastic job of keeping things going. We thank the Technicians for all their hard work.

Gulfareen is quick to solve the MANY technical issues that I have. She always makes sure she provides an excellent service! Thank you, Gulfareen.

For such a young man, Sam presented himself in such a polite and professional manner. His confidence around his knowledge and skillset was second to none, and his conversation was engaging. It was pleasant to come across such a motivated and enthusiastic young character.

I wanted to say thanks to Paul for all the work that he did in terms of the report. I honestly don’t know what would have happened without his input! It is very much appreciated. Many thanks again.

Excellent support from Myles. Above and beyond what I was hoping. Investigated the issues, and implemented the solution and then took time to explain and show me what had been implemented.

Paul setup InTune to save us time and lay the foundations so we have a recommended configuration to build upon, and be able to setup new surface tablets with a cloud first approach. I really enjoyed working with Paul on this and his knowledge and experience in this area was excellent.

I want to let you know that the IT Team you have is great. They have all been really supportive of any request for assistance and nothing is ever too much trouble for them to help with. Thanks

Very happy with Joshua, he’s always very attentive and thorough in his work.

Thank you. I can’t praise Ryan enough, he did everything he could to sort it. Thank you for accommodating the schedule change. Also, thanks to Mike for his value input last week. Two great engineers who do your company proud.
Thanks x

The quality of the quotes and the process Virtue have for order confirmations (along with the speed at which they are generated) was significantly better than all the other businesses we dealt with. Virtue made it really easy for us.

I just want to let you know that lots of my staff are speaking really positively about the support they’ve received from Virtue.

When spoken to Dragos regarding support related calls he has been helpful, reassuring and been as helpful as possible on every occasion.

Patricia is a great asset to Team Virtue. Her quick responses to any question posed are what customers need and, if she’s not able to answer, she always put us at ease by forwarding our query elsewhere. Requests for quotes are quick and detailed, and it’s great to know there’s a friendly voice/email at the other end if ever we need it.

Virtue Technologies actually understand what goes on in schools, it’s not all about a computer on a desk, it’s about the experience for the students. I think we share that with Virtue.

Virtue Technologies’ Engineers have always been meticulous in planning, totally professional and helpful.

Professional and polite communications. Dealt with issues swiftly and expertly. Very pleased with the service.

Very efficient and able, which brings confidence that work is being completed well.