Walk into almost any school and it’s not uncommon to hear a familiar phrase: “The network is slow”, “Teachers spend more time logging in than teaching”, “Students cannot access what they need when they need it”.
Leaders often conclude that their IT is failing. Yet in most cases, the systems are not failing at all: they are frequently doing precisely what they were set up to do. The problem is that systems were not designed with a clear understanding of the needs they were meant to serve.
