Job Description

Service Engagement Lead

No longer taking applications

Applications for this vacancy closed on August 16, 2023

Job Title: Desktop Support Engineer
Department: Technical
Location: Cumbria
Type: Full time; Monday – Friday, Permanent, Hybrid working; office/home
Start Date: Immediate
Salary: Enquire on application

General Overview of the Position

To be responsible for the management and successful delivery of Trust IT Projects. The postholder will be leading engagement and the delivery of the Trust’s IT strategy, working collaboratively and in partnership with the Academy Trusts.

Main Duties and Responsibilities

  • To actively contribute to and deliver the Trust’s IT Strategy, development plans and deployment in an effective manner, maintaining implementation plans and communicating progress and issues to delivery.
  • Build long lasting relationships and successfully engage with Academy Trusts and wider Virtue team, promoting our values at all times.
  • To ensure that appropriate IT policy and process is in place and adhered to across the Trusts, ensuring that the IT service provides a safe and secure environment for learning.
  • Deliver all projects in line with Virtue’s agreed processes, keeping the project team, Head of Technical Services and customer interface point up to date both written and verbally. Ensuring all Project documentation is always available and up to date.
  • To provide guidance, motivation and inspiration to the onsite IT Team and escalate any issues to the Service desk/ delivery manager where you become aware of issues, when personnel or technical issues arise.
  • Ensuring that all projects are delivered to timescales, raising risks and renegotiating project timelines where required and as soon as you become aware.
  • Be responsible for analysis, evaluation, and detailed reporting to Senior Management in relation to all aspects of projects and strategy.
  • Work with the Service Desk and Service delivery manager to ensure the smooth running of the Central Service desk, raising any local issues as soon as they become apparent.
  • Work within the KPI model to ensure that your deliverables are measurable and your objectives and KPI’s are met and or exceeded.
  • Committed to CPD and keeping up to date with all Virtue’s policies and procedures, sharing knowledge, information and best practices with IT teams where appropriate.
  • Assist with delivery and resolution of tickets in busy times where SLAs are in danger of breaching



  • Degree qualified



  • Minimum 3-5 years relevant experience



  • MS Office skills
  • Microsoft Windows Server
  • Active Directory
  • VMWare & Hyper-V Virtualisation
  • Sophos Endpoint
  • Windows 10


  • Project Management
  • Network Switching
  • Wireless Networks



  • Excellent written and verbal communication
  • Be innovative, highly organised and collaborative
  • Have an eye for detail and accuracy
  • Able to manage time effectively
  • Able to manage and motivate a small team
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Self-motivated and able to motivate others
  • Diplomatic when faced with issues

Other Job Requirements

  • Willing to undertake further training to fulfil the requirements of the role
  • Willing to work additional hours to meet the demands of the role
  • Satisfactory Enhanced DBS Clearance
  • Full Driving Licence with Car Insurance for Business Usage (or reasonable adjustment)


Please email us your CV and include your cover letter in the email body explaining the type of role you are looking for.

Job Overview

August 16, 2023
Applications closed