Applications for this vacancy closed on August 31, 2023
Job Title: Primary Services Engineer Department: Technical Location: West Lancashire/Customer Sites Type: Full time; Monday – Friday, Permanent, Hybrid working; office/home Start Date: Immediate Salary: Enquire on application
General Overview of the Position
To provide an onsite and remote IT support service to Primary Schools as a Primary Services Network Engineer. As a primary services engineer you should work towards fulfilling the main duties and responsibilities as listed below, both individually and as part of a wider team.
Main Duties and Responsibilities
Provide first and second line support to staff and students in agreed schools both during scheduled visits and remote support.
Monitor and maintain cases in the Helpdesk systems in place to ensure there is a prompt response to users’ requests for support whilst on site.
Monitor backups, server resources, windows updates and AV updates on allocated sites and log any issues for resolution, either by yourself or another member of the Team.
Ensure that software and hardware is maintained and is in good working order, including undertaking repairs/modifications/upgrades within own capabilities
Support staff in using software and devices effectively
Contribute to the management and development of each school’s infrastructure, through the input of ideas and knowledge regarding developments in ICT generally
Undertake appropriate training, both technical and non-technical to ensure that skills remain in line with job requirements
Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues.
Manage own time and liaise with the customer of any changes to scheduled visits
Manage communication between apprenticeship provider and line manager
Contribute to documentation creation an upkeep to ensure accurate records are maintained of customer information.
5 GCSE’s A-C equivalent
GCSE in ICT, Maths and English
IT Level 3 or 4 Apprenticeship pass
Degree qualified in an IT professional qualification.
Experience working in a customer service role.
1 years’ experience delivering IT to end customers.
Experience working in a similar role
MS Office skills
Windows Operating Systems
Good understanding of IT infrastructure
Windows Server Configuration skills
Network (switch) administration
Wireless Network administration
Endpoint Protection administration
Understanding of classroom technology
Server Backup Solutions
Windows Client and peripheral problem resolution skills
Active Directory administration skills
Group Policy Administration Skills
Excellent written and verbal communication
Be innovative, highly organised and collaborative
Able to manage time effectively
Able to manage the demands of numerous tasks
Able to work on own initiative and within a team environment
Self-motivated and able to motivate others
Diplomatic when faced with issues
Other Job Requirements
Willing to undertake further training to continue professional development
Willing to work additional hours to meet the demands of the role
Satisfactory Enhanced DBS Clearance
Full Driving Licence with Car Insurance for Business Usage (or reasonable adjustment)
Please email us your CV and include your cover letter in the email body explaining the type of role you are looking for.