Job Description

Primary Services Engineer Vacancy

No longer taking applications

Applications for this vacancy closed on August 31, 2023

Job Title: Primary Services Engineer
Department: Technical
Location: West Lancashire/Customer Sites
Type: Full time; Monday – Friday, Permanent, Hybrid working; office/home
Start Date: Immediate
Salary: Enquire on application

General Overview of the Position

To provide an onsite and remote IT support service to Primary Schools as a Primary Services Network Engineer. As a primary services engineer you should work towards fulfilling the main duties and responsibilities as listed below, both individually and as part of a wider team.

Main Duties and Responsibilities

Provide first and second line support to staff and students in agreed schools both during scheduled visits and remote support.

  • Monitor and maintain cases in the Helpdesk systems in place to ensure there is a prompt response to users’ requests for support whilst on site.
  • Monitor backups, server resources, windows updates and AV updates on allocated sites and log any issues for resolution, either by yourself or another member of the Team.
  • Ensure that software and hardware is maintained and is in good working order, including undertaking repairs/modifications/upgrades within own capabilities
  • Support staff in using software and devices effectively
  • Contribute to the management and development of each school’s infrastructure, through the input of ideas and knowledge regarding developments in ICT generally
  • Undertake appropriate training, both technical and non-technical to ensure that skills remain in line with job requirements
  • Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues.
  • Manage own time and liaise with the customer of any changes to scheduled visits
  • Manage communication between apprenticeship provider and line manager
  • Contribute to documentation creation an upkeep to ensure accurate records are maintained of customer information.



  • 5 GCSE’s A-C equivalent


  • GCSE in ICT, Maths and English
  • IT Level 3 or 4 Apprenticeship pass
  • Degree qualified in an IT professional qualification.
  • ITIL v3/4



  • Experience working in a customer service role.
  • 1 years’ experience delivering IT to end customers.
  • Experience working in a similar role



  • MS Office skills
  • Windows Operating Systems
  • Good understanding of IT infrastructure


  • Windows Server Configuration skills
  • Network (switch) administration
  • Wireless Network administration
  • Endpoint Protection administration
  • Understanding of classroom technology
  • Server Backup Solutions
  • Windows Client and peripheral problem resolution skills
  • Active Directory administration skills
  • Group Policy Administration Skills


  • Excellent written and verbal communication
  • Be innovative, highly organised and collaborative
  • Able to manage time effectively
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Self-motivated and able to motivate others
  • Diplomatic when faced with issues

Other Job Requirements

  • Willing to undertake further training to continue professional development
  • Willing to work additional hours to meet the demands of the role
  • Satisfactory Enhanced DBS Clearance
  • Full Driving Licence with Car Insurance for Business Usage (or reasonable adjustment)


Please email us your CV and include your cover letter in the email body explaining the type of role you are looking for.

Job Overview

West Lancashire/Customer Sites
August 31, 2023
Applications closed