Primary Services Engineer Vacancy

Job Title: Primary Services Engineer
Department: Technical
Location: West Lancashire/Customer Sites
Type: Full time; Monday – Friday, Permanent, Hybrid working; office/home
Start Date: Immediate
Salary: Enquire on application

General Overview of the Position

To provide an onsite and remote IT support service to Primary Schools as a Primary Services Network Engineer. As a primary services engineer you should work towards fulfilling the main duties and responsibilities as listed below, both individually and as part of a wider team.

Main Duties and Responsibilities

Provide first and second line support to staff and students in agreed schools both during scheduled visits and remote support.

• Monitor and maintain cases in the Helpdesk systems in place to ensure there is a prompt response to users’ requests for support whilst on site.
• Monitor backups, server resources, windows updates and AV updates on allocated sites and log any issues for resolution, either by yourself or another member of the Team.
• Ensure that software and hardware is maintained and is in good working order, including undertaking repairs/modifications/upgrades within own capabilities
• Support staff in using software and devices effectively
• Contribute to the management and development of each school’s infrastructure, through the input of ideas and knowledge regarding developments in ICT generally
• Undertake appropriate training, both technical and non-technical to ensure that skills remain in line with job requirements
• Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues.
• Manage own time and liaise with the customer of any changes to scheduled visits
• Manage communication between apprenticeship provider and line manager
• Contribute to documentation creation an upkeep to ensure accurate records are maintained of customer information.

Education/Qualifications

Essential:

• 5 GCSE’s A-C equivalent

Desirable:

• GCSE in ICT, Maths and English
• IT Level 3 or 4 Apprenticeship pass
• Degree qualified in an IT professional qualification.
• ITIL v3/4

Experience

Essential:

• Experience working in a customer service role.
• 1 years’ experience delivering IT to end customers.
• Experience working in a similar role

Skills/Knowledge

Essential:

• MS Office skills
• Windows Operating Systems
• Good understanding of IT infrastructure

Desirable:

• Windows Server Configuration skills
• Network (switch) administration
• Wireless Network administration
• Endpoint Protection administration
• Understanding of classroom technology
• Server Backup Solutions
• Windows Client and peripheral problem resolution skills
• Active Directory administration skills
• Group Policy Administration Skills

Aptitudes/Attributes

• Excellent written and verbal communication
• Be innovative, highly organised and collaborative
• Able to manage time effectively
• Able to manage the demands of numerous tasks
• Able to work on own initiative and within a team environment
• Self-motivated and able to motivate others
• Diplomatic when faced with issues

Other Job Requirements

• Willing to undertake further training to continue professional development
• Willing to work additional hours to meet the demands of the role
• Satisfactory Enhanced DBS Clearance
• Full Driving Licence with Car Insurance for Business Usage (or reasonable adjustment)

Note:

Please email us your CV and include your cover letter in the email body explaining the type of role you are looking for.