Desktop Support Engineer

Job Title: Desktop Support Engineer
Department: Technical
Location: Furness Academy Trust
Type: Full time; Monday – Friday, Permanent, office based with some travel
Start Date: Immediate
Salary: Enquire on application

General Overview of the Position

Provide IT support to an Academy Trust and their schools, focusing on 2nd line cases escalated from 1st line, ensuring timely responses per SLA requirements to maintain a productive and safe environment for teaching and learning in all schools.

Main Duties and Responsibilities

• Provide first/second line support to staff and students across the Trust
• To monitor the Helpdesk systems in place to ensure there is a prompt response to users’ requests for support
• To support other ICT Technicians, paying particular attention to prioritisation and service level agreements
• To assist with the remote installation and configuration of software applications, demonstrating good industry practice to other team members
• To monitor the backup procedures, ensuring that no backups are missed or only partially completed and where errors occur, they are investigated and resolved as a matter of priority
• Maintain records and documentation for installed infrastructure in accordance with good practice
• To support Trust staff in using new software and devices effectively and the development of online manuals and guides, where required
• To contribute to the further development of the Trust’s ICT infrastructure, through the input of ideas and knowledge regarding developments in ICT generally
• To participate in appropriate development training, as agreed.

Other such reasonable duties within the general scope of the job title.

Education/Qualifications

Desirable:

• GCSE Computer Science
• IT Apprenticeship (Level 3 or 4)
• IT related degree

Experience

Essential:

• Minimum 3-5 years relevant experience

Skills/Knowledge

Essential:

• MS Office skills
• Windows Client and peripheral knowledge
• Active Directory administration skills
• Windows Server Configuration skills including mapped & Shared Drives
• Network (switch) administration
• Endpoint Protection administration
• Group Policy administration & troubleshooting
• Printer Troubleshooting

Desirable:

• Wireless Network administration
• Office 365 Administration & Management
• Experience of Azure
• Experience in cloud-based portal administration
• Experience in Remote Access Solutions MS RDS
• Sophos MDM

Aptitudes/Attributes

Essential:

• Excellent written and verbal communication
• Be innovative, highly organised and collaborative
• Have an eye for detail and accuracy
• Able to manage time
• Able to manage the demands of numerous tasks
• Able to work on own initiative and within a team environment
• Self-motivated and able to motivate others
• Diplomatic when faced with issues

Other Job Requirements

• Willing to undertake further training to fulfil the requirements of the role
• Willing to work additional hours to meet the demands of the role
• Satisfactory Enhanced DBS Clearance
• Have a Full UK Driving licence and access to a suitable vehicle

Note:

Please email us your CV and include your cover letter in the email body explaining the type of role you are looking for.